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Paragon Robotics Career Opportunity

Field Service Technician (Northwest region)

Twinsburg, OH - November 15, 2021

Job Description

We develop and manufacture efficient monitoring and controls products for the world’s most demanding applications, with a focus on defense and energy industries. We’re looking for an experienced Field Service Technician based in Oregon to cover a multiple state region consisting of Oregon, Washington, Idaho, Montana, Colorado, and parts of northern California. This poisition will support installation and maintenance of our equipment at various customer sites across a dedicated sales/support region, with a primary focus on supporting a high-profile contract with Health and Human Services (HHS) to maintain a large monitoring network for the Strategic National Stockpile (SNS). This position will also include remote sales development with potential customers and technical support work across the entire US when not traveling to regional sites.

Our company specializes in wireless monitoring and control products across a broad range of markets including defense, building and industrial automation, medical/ life sciences and energy efficiency. Our customers range from the Department of Defense to health-care providers, so we’re looking for someone who feels comfortable working with a wide range of personalities.

We are a growing company that values communication and honesty within our relatively small team, so great verbal and written communication skills are a must. Assertiveness and motivation are also important qualities we look for, as we all wear many hats and need to be able to thrive in an environment with multiple projects going on simultaneously. This position in particular will require extreme competence with field support, as well as interacting with high-profile customers to maintain existing installations as well as develop new sales opportunities.



Job Responsibilities

  • Perform on-site installation and setup of our monitoring and automation systems
  • Troubleshoot, service and calibrate existing systems in the field
  • Demonstrate and provide field product/ application support to customers by offering knowledge, advice and answering questions and concerns
  • Capable of assisting sales department with new business and project opportunities
  • Diligently and accurately complete customer call reports and technical service documentation
  • Schedule, prepare and meet all of the appointments in a given day
  • Respond quickly to customer inquiries and problems
  • Comply with all company policies and complete administrative tasks in a timely manner
  • Maintain productive, professional relationships with all customers, company personnel and contribute to the overall success of the team.
  • Position requires >50% travel in regional territory and works remotely


  • Qualifications

  • Strong verbal & written communication skills for interacting with customers
  • Technical associate or 4-year degree and 2+ years field service/ support experience preferred
  • Background in general networking systems including 802.11/ Ethernet network topologies and associated device connectivity
  • Self-motivated, team-oriented individual with passion to deliver outstanding customer service and the ability to develop and retain business
  • Excellent organizational and time management abilities
  • Strong knowledge of business productivity software such as email and spreadsheets
  • CRM software experience preferred
  • Willingness to receive COVID vaccination once available, due to customer site requirements and the sensitive nature of the project work
  • Must be able to pass a government background check for access to sensitive information, which typically required the candidate to be a US citizen
  • Based in Oregon or surrounding area


  • Compensation

  • $40,000 to $60,000 (based on experience)
  • This position includes a full car allowance
  • Health insurance
  • Retirement plan with company match
  • Job Type: Full-time


  • Our 4-week training program will set you up for success by providing you with a solid foundation to understand our systems and learn our business so you can thrive. If you’re excited to be part of a winning and growing team, our company is the perfect place to get ahead.

    Please email us at personnel@paragonrobotics.com with your resume and short cover letter explaining why you are interested in the position, as well as your salary requirements. No recruiters or third party solicitations please as this will be a direct hire.

    Paragon Robotics is an equal opportunity employer that manufactures and provides service of sensor systems to both Federal and commercial customers. Our systems and solutions are utilized in markets ranging from cold storage and warehouse monitoring (hospitals and pharmacies), energy efficiency and building management systems (BMS), industrial process controls and automation, and energy microgrids and resilience.

    For additional employment opportunities with Paragon Robotics, please visit our career opportunities page.



    Paragon Robotics

    About Paragon Robotics :

    Paragon Robotics is a manufacturer and service provider of data monitoring systems and controls products providing logging and automation solutions in energy, medical, industrial and environmental markets. Our Ethernet and/or wireless sensors and controls are used throughout the United States and Canada in a broad range of applications including energy efficiency (M&V), meter management, warehouse and cold storage, life sciences/ medical and industrial process monitoring. Configuration, measurement and system dashboards, data recording, logging and analytics software are provided at no additional costs. Paragon Robotics also offers Enterprise level software for multi-user environments and cloud service for remote access to real time sensor data and alarm capabilities with immediate email and SMS text notifications.

     

    Contact:

    Kevin Kline

    kevin.kline@paragonrobotics.com

    1.800.893.9639